Hotel employee
Hotel employee
Do you want to work in better hotels, earn more money, and no longer be considered a beginner? Your German skills determine how far you can go in the hotel industry – whether at reception, in service, or in housekeeping.
In this course, you'll learn precisely the language you need for your daily work in the hotel industry. No generic, textbook German, but real-life situations from the hotel business – greeting guests, managing reservations, fulfilling requests, and solving problems.&
A private tutor will guide you daily via Telegram and tailor the lessons precisely to your needs. Start immediately and learn for as long as you like – cancel anytime, no risk.
reception & Check in
Welcoming guests, processing reservations, explaining room categories, organizing luggage – you make a professional impression from the very first moment.
Guest communication & service
Fulfilling wishes, answering questions, giving recommendations – you communicate in a friendly, clear and service-oriented manner in every situation.
restaurant & Orders
Presenting menus, taking orders, accommodating special requests – you serve hotel guests professionally at breakfast and dinner.
Housekeeping & Room service
Technical terms for cleanliness and order, understanding room categories, fulfilling guest requests in room service – you work precisely and professionally.
Problems & complaints
Stay calm, apologize, offer solutions – you know how to resolve difficult situations with guests professionally and kindly.
Events & Leisure time
Conducting conversations at events, explaining leisure activities, looking after families and children – you are the right contact person for every guest.
adaptability & Problem solving
Mastering unexpected situations, reacting flexibly, understanding international guests – you will become a valuable professional that the hotel wouldn't want to be without.
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